Responsible Gambling

Gambling should be entertaining, not destructive. Pure Casino is committed to promoting responsible gaming practices and providing tools to help you maintain control over your gambling activity. While most people gamble recreationally without issues, some individuals may develop problematic patterns that require intervention.

This page outlines the responsible gambling tools available on our platform, warning signs of problem gambling, and resources for getting help if gambling stops being fun and starts causing harm.

Our Commitment to Responsible Gaming

Pure Casino operates under the principle that gambling should remain a form of entertainment, not a way to make money or escape problems. We've implemented multiple safeguards and tools to help players stay in control:

Mandatory age verification - only players 18+ (19+ in some provinces) can access our services
Self-imposed deposit limits to prevent overspending
Session time reminders to track how long you've been playing
Reality checks showing your actual win/loss during sessions
Self-exclusion options ranging from temporary breaks to permanent closure
Access to professional support organizations specializing in gambling addiction

Tools to Help You Stay in Control

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your account. Once you reach your limit, you cannot deposit more until the time period resets.

How to set deposit limits: Log into your account, navigate to "Responsible Gambling" or "Account Settings", select "Deposit Limits", choose your limit amount and timeframe, confirm.

Important: Increases to deposit limits require a 24-hour cooling-off period before taking effect. This prevents impulsive decisions to raise limits during losing streaks. Decreases take effect immediately.

Loss Limits

Set maximum loss amounts for specific time periods. If you reach your loss limit, you cannot continue playing until the period resets. This helps prevent chasing losses - one of the most dangerous gambling behaviors.

Session Time Limits

Configure maximum session durations. When your time limit is reached, you'll be automatically logged out. This prevents marathon gambling sessions that lead to fatigue and poor decision-making.

Reality Check Reminders

Set intervals for pop-up notifications showing how long you've been playing and your net win/loss for the session. These reality checks interrupt play and force you to consciously assess whether to continue or stop.

Example: Set a reality check every 30 minutes. You'll see notifications like "You've been playing for 30 minutes. Your net loss is CAD$75. Do you want to continue playing or take a break?"

Self-Exclusion Options

If you feel your gambling is becoming problematic, self-exclusion allows you to block access to your account for a specified period.

Temporary Self-Exclusion

Choose cooling-off periods:

24 hours: Short break if you need to step away temporarily
7 days: One week to reassess your gambling habits
30 days: One month break to gain perspective
6 months: Extended break for serious concerns

During self-exclusion, you cannot log in, deposit, or play. The exclusion cannot be reversed once activated - you must wait out the full period. This prevents impulsive reactivation during moments of temptation.

Permanent Self-Exclusion

If you recognize that gambling is causing serious harm, permanent self-exclusion closes your account forever. This decision is irreversible - you cannot reopen the account or create a new one in the future.

Any remaining balance will be withdrawn to your registered payment method before the account closes permanently.

How to Self-Exclude

Contact live chat support or email [email protected] and request self-exclusion. Specify your desired exclusion period. The exclusion activates immediately and cannot be canceled.

Warning Signs of Problem Gambling

Gambling becomes a problem when it causes negative consequences in your life. Ask yourself these questions honestly:

Do you gamble with money you can't afford to lose?
Have you lied to family or friends about how much you gamble?
Do you chase losses by gambling more to win back what you lost?
Has gambling caused arguments with loved ones?
Do you gamble to escape problems or relieve anxiety/depression?
Have you neglected work, school, or family responsibilities due to gambling?
Do you feel restless or irritable when trying to cut down on gambling?
Have you borrowed money or sold possessions to fund gambling?
Do you gamble longer or with more money than you intended?
Have you considered or attempted self-harm due to gambling losses?

If you answered "yes" to several of these questions, you may have a gambling problem and should seek help immediately.

Canadian Support Resources

Professional help is available for problem gambling. These organizations provide free, confidential support:

National Resources

Gamblers Anonymous Canada
Website: gamblersanonymous.org
Free peer support groups across Canada using the 12-step recovery model

Responsible Gambling Council
Website: responsiblegambling.org
Information, resources, and treatment referrals for problem gambling

Provincial Resources

Ontario - ConnexOntario
Phone: 1-866-531-2600
Website: connexontario.ca
24/7 helpline connecting you to addiction services including gambling support

Ontario - Problem Gambling Institute of Ontario
Website: problemgambling.ca
Research, education, and treatment resources

British Columbia - BC Responsible & Problem Gambling Program
Phone: 1-888-795-6111
Website: bcresponsiblegambling.ca
Free counseling and support services

Quebec - Gambling: Help and Referral
Phone: 1-800-461-0140
Website: lotoquebec.com
24/7 helpline and treatment referrals (services available in French and English)

Alberta - Alberta Health Services Addiction Helpline
Phone: 1-866-332-2322
24/7 confidential support and information

Crisis Support

If you're in immediate crisis or having thoughts of self-harm:

Canada Suicide Prevention Service
Phone: 1-833-456-4566 (24/7)
Text: 45645 (4pm-12am ET)
Website: crisisservicescanada.ca

Protecting Minors from Gambling

Pure Casino strictly prohibits underage gambling. All accounts require age verification, and we employ technology to prevent minors from accessing our services.

For Parents and Guardians: Consider installing parental control software to block gambling sites on devices used by minors. Talk openly with young people about gambling risks and the importance of waiting until legal age.

If you discover a minor has accessed Pure Casino, contact us immediately at [email protected]. The account will be closed and any funds returned to the depositor.

Healthy Gambling Guidelines

If you choose to gamble, follow these guidelines to keep it recreational:

Set a budget before you play - Decide how much you can afford to lose (treat it as entertainment cost, not investment)
Never chase losses - If you're down, accept it and walk away. Trying to win back losses leads to bigger losses
Don't gamble under the influence - Alcohol and drugs impair judgment and lead to poor decisions
Take regular breaks - Step away from gambling periodically to maintain perspective
Don't borrow money to gamble - Only gamble with disposable income, never with borrowed funds
Balance gambling with other activities - Don't let gambling become your only source of entertainment
Never gamble to solve financial problems - The odds are against you. Gambling makes money problems worse, not better

Taking the First Step

Recognizing you have a gambling problem is the hardest step. Asking for help is an act of strength, not weakness.

If you're ready to get help:

Reach out to one of the support organizations listed above - they're confidential and free
Consider self-exclusion from Pure Casino and other gambling sites
Talk to someone you trust - family, friend, or counselor
Seek professional treatment if self-help isn't enough

Recovery is possible. Thousands of people have overcome gambling addiction and rebuilt their lives. You don't have to face this alone - help is available.