Privacy Policy
Last Updated: November 2024
Pure Casino, operated by Windward Circle B.V., is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
When you register for an account, we collect personal information including:
- Contact Details: Full name, email address, phone number, residential address, postal code
- Identity Verification: Date of birth, government-issued ID details (for KYC compliance)
- Financial Information: Payment method details, transaction history, deposit and withdrawal records
- Account Credentials: Username, password (encrypted), security questions
Information Collected Automatically
When you use Pure Casino, we automatically collect certain technical information:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Games played, bet amounts, win/loss statistics, session duration, pages visited
- Cookies and Tracking: Session cookies, preference cookies, analytics data (see Cookie Policy for details)
- Communication Records: Live chat transcripts, email correspondence with support, feedback submissions
Information from Third Parties
We may receive information from third-party services:
- Payment processors (Interac, card issuers) confirming transaction validity
- Identity verification services validating documentation
- Fraud prevention services screening for suspicious activity
- Affiliate partners (if you registered through a referral link)
How We Use Your Information
Pure Casino uses collected information for the following purposes:
Account Management and Service Delivery
- Creating and maintaining your player account
- Processing deposits, withdrawals, and game transactions
- Providing customer support and responding to inquiries
- Delivering promotional offers and bonuses you've opted into
- Communicating important account updates and policy changes
Legal and Regulatory Compliance
- Verifying your identity and age (18+ requirement)
- Preventing fraud, money laundering, and other illegal activities
- Complying with anti-money laundering (AML) regulations
- Responding to legal requests from law enforcement or regulatory authorities
- Maintaining records as required by Curacao licensing obligations
Platform Improvement and Analytics
- Analyzing gameplay patterns to improve game selection
- Monitoring platform performance and fixing technical issues
- Understanding user preferences to enhance user experience
- Conducting internal audits and security assessments
Marketing and Communications
- Sending promotional emails about bonuses and special offers (with your consent)
- Notifying you about new games and features
- Conducting surveys to gather feedback
You can opt out of marketing communications at any time through account settings or by clicking "unsubscribe" in emails.
How We Share Your Information
Pure Casino does not sell your personal information to third parties. We share information only in the following circumstances:
Service Providers
We share data with trusted third-party service providers who assist in operating our platform:
- Payment Processors: To process deposits and withdrawals (Interac, card processors, crypto gateways)
- Game Providers: To deliver game content (Pragmatic Play, Evolution Gaming, Betsoft, etc.)
- Identity Verification Services: To verify KYC documents and prevent fraud
- Cloud Hosting Providers: To store data securely on servers
- Customer Support Tools: To manage live chat and email support systems
These providers are contractually obligated to protect your data and use it only for the specific services they provide to us.
Legal Obligations
We may disclose your information when required by law:
- In response to valid legal requests from law enforcement or government authorities
- To comply with court orders or subpoenas
- To investigate suspected fraud, money laundering, or terms of service violations
- To protect the rights, property, or safety of Pure Casino, our users, or the public
Business Transfers
If Pure Casino undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. You will be notified of any such change and your options regarding your data.
Data Security Measures
We implement industry-standard security measures to protect your personal information:
- SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology
- Secure Servers: Data is stored on secure servers with restricted access limited to authorized personnel
- Password Protection: Passwords are hashed and encrypted - even our staff cannot view your password
- Two-Factor Authentication: Optional 2FA adds an extra layer of account security
- Regular Security Audits: We conduct periodic security assessments to identify and address vulnerabilities
- Fraud Monitoring: Automated systems detect and flag suspicious account activity
While we take extensive precautions, no system is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your data from unauthorized access, alteration, or destruction.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Active Accounts: Information is retained for the duration of your account's active status
- Closed Accounts: After account closure, we retain certain data for legal and regulatory compliance (typically 5-7 years as required by anti-money laundering regulations)
- Transaction Records: Financial transaction history is retained for 7 years to comply with tax and financial regulations
- Communication Records: Support chat logs and emails are retained for 3 years for quality assurance and dispute resolution
After retention periods expire, personal information is securely deleted or anonymized so it can no longer identify you.
Your Privacy Rights
You have the following rights regarding your personal information:
Access and Portability
You have the right to request a copy of the personal information we hold about you. Contact our support team to request a data export in a commonly used electronic format.
Correction
If your personal information is inaccurate or incomplete, you can update it directly in your account settings or contact support to make corrections.
Deletion
You can request deletion of your personal information by closing your account. Note that we may retain certain information for legal compliance purposes even after account closure.
Opt-Out of Marketing
You can opt out of promotional emails by clicking "unsubscribe" in any marketing email or adjusting preferences in your account settings. You'll still receive essential account-related communications (withdrawal confirmations, security alerts, etc.).
Object to Processing
You can object to certain types of data processing. However, this may limit your ability to use some features of our platform.
To exercise any of these rights, contact us at [email protected] or through live chat support. We'll respond to requests within 30 days.
Third-Party Links and Services
Our website may contain links to third-party sites (game providers, payment processors, support organizations). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
International Data Transfers
Your information may be transferred to and processed in countries outside Canada, including jurisdictions where data protection laws may differ. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including contractual protections and compliance with applicable data protection regulations.
Children's Privacy
Pure Casino is strictly for users aged 18 and older. We do not knowingly collect information from minors. If we discover that a minor has provided personal information, we will immediately delete it and close the account. If you believe a minor has accessed our services, contact us immediately at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.
Continued use of Pure Casino after policy changes constitutes acceptance of the updated terms.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, contact us:
- Email: [email protected]
- Live Chat: Available 24/7 through the website
- Postal Address: Windward Circle B.V., Curacao
We take privacy concerns seriously and will respond to all inquiries within 30 days.
